Real estate representatives qualify their successes in various ways, but for me—success is directly measured by clients who are so satisfied with the outcomes of their property experience that they engage me for their future property needs.

But how are those relationships cultivated? I believe that all of my best relationships begin with trust…and a little bit of humour. Once that has been established, I can then implement my expertise and knowledge to navigate hurdles and help realize my clients’ property vision.

Case Study

One recent example of a complicated property case included two clients, an amazing couple, who had to sell both of their condos, buy a house and have all of the timelines match up to ensure financing. This is a challenging ask in any climate, but especially in this one, because it coincided with the beginning of the COVID-19 pandemic.
The Scenario:

The couple owned two condos, one that they lived in and another that was tenanted.

The Goal:

To purchase a new house.

The Process:

The buyers needed the equity from both of their condos to qualify on the purchase of their house, which they purchased in a multiple offer scenario in February 2020 with a late April 2020 closing. The closing dates on the condos had to reasonably align with the closing on the house to avoid substantial bridging fees.

The Problem:

COVID hits the world in March 2020, less than a week after both condos are listed.

The Solution:

List and market the properties for a multiple offer scenario, providing a quick and concise process.

The Result:

One condo sells firm in multiple bully offers and one condo sells firm in multiple offers on offer night. They can officially breathe!

By employing insight into market behaviour, along with careful organization, planning, and execution of our sales and marketing strategy, I was able to help my clients manage the complexities of their transaction to meet their ultimate goals. The icing on the cake? They got married in the backyard of their amazing new house!


“Our experience working with Jen could not have been better. From our first meeting to the closing of our home, she was attentive, thoughtful, organized, detailed and considerate. Jen’s knowledge and experience in real estate was very evident and she provided us with sound advice every step of the way. We have recommended her to other friends and family and will continue to do so without hesitation; she is simply the best!”


“Jen Heakes is truly the best! Jen helped us sell two condos and buy a home during the beginning of the COVID pandemic. She was amazing to work with, always had our best interest at heart, and made the rollercoaster ride of buying and selling in the Toronto market fun! Without Jen’s experience, tenacity and positive attitude, realizing our dream of owning a home would not have been possible. We highly recommend Jen!”


“We were so happy with the service we received from Jennifer Heakes. She was very knowledgeable, professional, hard working and offered us valuable advice along the way. Thank you Jen for helping us find our dream home. We appreciate all your hard work and effort you put into our buy/sell process!!!”


“My wife and I had the pleasure of working with Jen Heakes. She was attentive of our needs and wants for a house in Toronto and walked us through every single options available. Though this process went for almost 18 months, Jen was extremely thorough and calm throughout the entire process and ended up finding the best house for us at a great price (in a crazy Toronto house market)! We also had Jen sell our condo, where she handled everything and we didn’t have to worry at all. We would highly recommend Jen to anyone either buying or selling a house/condo.”


“We had such a great experience with Jennifer Heakes. We gave her our preferences, she took us through a number of options within our price range. Did not feel the pressure to buy and very appreciative that she helped us find the home we wanted.

Very helpful right from start to finish making sure you stay organized and your move is a smooth one. I would definitely recommend her to anyone looking to buy!”


“Thanks to Jen Heakes, I just moved into my dream condo! As a first time home buyer, I was anxious to begin the daunting task of finding a condo that fulfilled my lengthy list of needs and wants but Jen was the perfect professional to make it happen. Jen was patient, an excellent listener and communicator and truly took the time to make me feel comfortable throughout the entire process. I never felt pressured or hurried and I always felt as though Jen was truly acting in my best interests. Besides being professional and thorough, I also found Jen to be extremely personable and down to earth. As an added bonus, Jen arranged to have my new home professionally cleaned before I moved in which saved me hours of cleaning and stress!

I would highly recommend Jen Heakes to family and friends! Jen, thanks again for working with me and making my Toronto condo dream come true :)”


“I highly recommend Jennifer Heakes as she is extremely knowledgeable of the market and more importantly provided her honest opinion and insight every step of the way. She simplified the process for us and made this often challenging and stressful experience very enjoyable! She was readily available for all of my questions no matter how big or small and truly cared about finding us our dream home within our budget and on our timeline. Looking forward to working with her again in the future.”


“I had a great experience with Jen Heakes while searching for my first home. Jen knows Toronto like the back of her hand! She’s pleasant, genuine, and transparent when it comes to advising and navigating her clients through the home-buying process. She’s also quick, works hard, is knowledgable, and never misses an opportunity to have a laugh. In a market that can be as gruelling as Toronto’s, Jen brings a sense of comfort and ease and I cannot speak highly enough of my experience with her. 10/10, would recommend!”


“Jen Heakes was excellent from start to finish. A comprehensive analysis of our prior home was made, with thorough recommendations and help to facilitate the sale. On the purchase Jen made time, driving through an ice storm in one case, to help us find our new home. Couldn’t be happier!”


“Jen Heakes was referred to me by a close friend as AMAZING and great to work with. From our first meeting to signing the final dotted line, she was clearly experienced, organized and to the point. There were no grey areas, Jen was clear and concise every step of the way, making the process of selling a complete breeze. I would recommend Jen to anyone and everyone! She is truly amazing to work with. Looking forward to working with her again in the future.”


“My fiance and I worked with Jennifer Heakes to find our first home before our wedding! We wanted to find the perfect property for our lifestyle and our personality. Jen paid close attention to our needs and took them all into consideration when recommending properties for us to see. She was patient, understanding, knowledgeable, honest and always on the ball. We were able to find a place we loved within a couple of weeks all thanks to her hard work!”


“Jen Heakes was recommended to me by a colleague who had a terrific experience working with her. After sitting down with Jen to discuss our unique situation and options, my partner and I knew instantly that she was the realtor we had been looking for.

As first-time homebuyers, we appreciated having Jen’s expertise to help us navigate through the complex process. We were particularly impressed with the insight Jen has into the buildings we explored: from developer repuations to condo board track records and everything in between.

In the end, Jen found us a rarely seen condo unit, in an area of Toronto that we love, that checked all the boxes we were looking for. She gave us sound advice through a multiple-bidding process and kept us on track to ensure a smooth closing.

We would highly recommend Jen to our friends and family. In fact, we already have! She is bright, hard-working, and collaborative. Her knowledge of Toronto’s real estate market, combined with her genuine personality, make her the perfect realtor. We look forward to working with her again on our next purchase.”


“Exceptional service provided by Jen Heakes. I’ve both bought and sold real estate with her and after each transaction I’ve been extremely impressed with her. She’s knowledgeable, so willing to help, quick to respond, she’s just the best. I wish she would move to BC with me so that she could be my realtor forever!”


“We highly recommend Jen Heakes.

My wife and I initially went with a different agent to start the search for our first home. We experienced frustration after frustration looking at and bidding on homes that were out of our range. Jen knew the market, knew Toronto, knew what we wanted, knew what to look at (and what not to look at), knew where we’d find it, knew how to do the deal, knew how to negotiate, knew how the sellers would respond, and in the end — got us our first home. It took about a month and a half start to finish. For anyone who knows, this is a unicorn in the Toronto real estate market. Especially at the highly competitive price point we were at. Jen also has an extensive network of inspectors, contractors, lawyers, and cleaning people, who by association are just as honest, solid and trustworthy as she is.

Big thanks to Jen. We’d recommend her in a heartbeat!”


“It was an absolute pleasure to work with Jen Heakes on my recent condo purchase. She was responsive to all my questions and emails, detail oriented and pro-active when necessary. She’s a gem, with a great network of resources, and I would highly recommend her. She made the process as smooth as it could be.”


“Jen was referred to us by our daughter, who was a school mate of hers. We have now gotten to know her professionally as well. She gives 200%, starting with ideas and suggestions how to declutter and prepare our House for sale. Since this was our first time selling our home, Jen’s personality and professionalism helped us through what can be a VERY stressful time! What was also truly helpful was her knowledge of referrals for Trades men to fix things around the house before listing: e.g. painting, electrical outlets, etc. THANK YOU Jen for ALL your help in walking us through our first home sale! (drop by anytime you’re in our new neighbourhood in B.C.). :).”


“Jennifer Heakes came highly recommended to me and I would without a doubt recommend her to anyone. I was looking for a rental property and Jen was very knowledgeable about different buildings within the city and listened to what I wanted and suggested buildings that she thought would suit my needs. Throughout the whole process Jen was patient, understanding and an absolute pleasure to work with. I am extremely happy with the condo I chose and would recommend Jen with no hesitation.”


“For potential clients of Jennifer, you can expect strong negotiating skills and tactics, professional, accurate, and timely information, in-depth product knowledge, positive and understanding attitude. Without Jennifer, I would not have had the ability to source nor complete the lease I was looking for. I spent several hours attempting to do this on my own as I am in real estate myself. For those not in real estate, I can only imagine how difficult the process could be.

I would highly recommend Jennifer to anyone seeking assistance in a residential real estate process.”


I have lots to say about the real estate market and industry.

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